1. Information We May Collect

The website may record basic technical information such as IP address, browser type, device type, visit time, and pages viewed.

When you voluntarily contact Twendy through a form, chat, phone, or similar channel, we may keep the information you provide, such as name, phone number, email address, and message content, to support consultation, booking, and after-service care.

Other than the information described above, Twendy does not intentionally request or store sensitive data through the website.

2. Google Tag Manager and Measurement Tools

The website uses Google Tag Manager to manage technical tags for measurement, website operation, or communication campaigns.

Google Tag Manager may help trigger Google or third-party tags. Data processing by those tools may follow the privacy policies of Google or the relevant provider. Twendy does not use Google Tag Manager to collect extra contact information beyond what you voluntarily submit when contacting us.

3. How We Use Information

Twendy uses client information to respond to inquiries, provide service consultation, book appointments, confirm schedules, support after-service care, and improve the website experience.

Technical information such as IP address and visit data helps Twendy monitor website performance, maintain security, analyze content effectiveness, and detect unusual activity.

4. Information Sharing

Twendy does not sell, rent, or trade client personal information to third parties.

Information may be shared only as needed with website infrastructure providers, chat tools, measurement tools, hosting providers, or competent authorities when required by law.

5. Retention and Protection

Twendy keeps information for a reasonable period to support consultation, booking, customer care, request handling, or legal obligations where applicable.

Twendy uses appropriate administrative measures to limit unauthorized access, loss, or misuse. However, no electronic transmission or storage method can be guaranteed absolutely secure.

6. Your Rights

You may ask Twendy to review, update, restrict the use of, or delete contact information you have provided, where appropriate under applicable law and service-handling needs.

To make a request, please contact Twendy at 0353 345 161 or 0355 207 976. Twendy may need to verify your information before fulfilling the request.

7. External Links

The website may link to Google Maps, social networks, or third-party platforms. When you access those platforms, your data is governed by the privacy policy of that platform.

8. Policy Updates

Twendy may update this privacy policy when website operations, technical tools, or legal requirements change. The updated version will be posted publicly on the website.